Frequently Asked Questions

Orders can be modified or cancelled within 2 hours of placement, provided they haven't been processed for shipping. To cancel or modify, please contact us immediately at our support page or call us with your order number. Once an order is in transit, cancellations cannot be processed.

All our chocolates are artisan-crafted in small batches using the finest quality cocoa and natural ingredients. We prepare each piece fresh to order and pack them immediately to ensure premium quality. Each product page includes best-by information. Most chocolates stay fresh for 60-180 days when stored properly in a cool, dry place away from direct sunlight.

No! We take pride in offering 100% natural, premium chocolates made with ethically sourced cocoa and no artificial preservatives, colors, or flavors. Our chocolates are crafted using traditional artisan methods with the finest natural ingredients. We believe in pure chocolate pleasure without any artificial additives.

We offer a delicious range of artisan chocolates including Dark Chocolate, Milk Chocolate, White Chocolate, Chocolate Truffles, Chocolate-Coated Nuts & Fruits, Specialty Flavored Chocolates, and curated Gift Boxes. Each variety is crafted with premium cocoa and natural ingredients, perfect for gifting or personal indulgence.

We deliver across India through our trusted shipping partners. Shipping options and charges are calculated at checkout based on your delivery address. We use Shiprocket for reliable and trackable deliveries. For specific areas, please check the shipping options during checkout or contact us.

Delivery times vary by location:

• Metro cities: 2-4 business days
• Tier 2 cities: 4-6 business days
• Other locations: 5-8 business days

You'll receive tracking information via email once your order ships. Processing time is typically 1-2 business days before dispatch.

Shipping charges are calculated based on your delivery location and order weight. Charges typically range from ₹50 to ₹200 depending on the destination. Orders above ₹500 may qualify for free shipping in select areas. The exact shipping cost will be shown at checkout before you confirm your order.

Yes! Once your order is shipped, you'll receive an email with a tracking number and link. You can also track your order by logging into your account and visiting the "My Orders" section. Real-time updates are available through our shipping partner's tracking system.

If your order is delayed beyond the estimated delivery date, please contact us immediately. We'll investigate and keep you updated. In rare cases of lost shipments, we'll either resend your order or provide a full refund. Your satisfaction is our priority, and we'll work to resolve any delivery issues promptly.

We accept multiple payment options for your convenience:

• Razorpay: Credit cards, Debit cards, UPI, Net Banking, Wallets
• Cash on Delivery (COD): Available in select areas

All online payments are secured through Razorpay's encrypted payment gateway. We never store your card details.

Absolutely! We use Razorpay, a PCI-DSS compliant payment gateway trusted by millions of customers. All transactions are encrypted and secure. We don't store your payment information on our servers. Your financial data is handled securely by Razorpay's industry-standard security protocols.

For online payments (Razorpay), you'll be charged immediately when you complete the checkout process. For Cash on Delivery orders, payment is collected when you receive the package. If you choose COD, make sure you have the exact amount ready for the delivery person.

Yes! We regularly offer discount coupons and promo codes. You can apply them during checkout by entering the code in the coupon field. Check our website, social media, or subscribe to our newsletter to stay updated on the latest offers and discounts.

If your payment fails, don't worry - your order won't be placed and you won't be charged. Common reasons include insufficient funds, incorrect card details, or network issues. Please try again or use an alternative payment method. If the problem persists, contact your bank or reach out to us for assistance.

We accept returns within 7 days of delivery for damaged, defective, or incorrect items. Products must be unopened and in their original packaging. Due to the perishable nature of food products, we cannot accept returns for items that have been opened or consumed. Please contact us within 48 hours of delivery to initiate a return.

To return an item, please contact us via our contact page or email with your order number and reason for return. We'll provide a return authorization and instructions. Once we receive and inspect the returned item, we'll process your refund within 5-7 business days.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method:

• Credit/Debit cards: 5-7 business days
• UPI/Wallets: 3-5 business days
• Net Banking: 5-7 business days

You'll receive an email confirmation once the refund is processed.

Creating an account is quick and easy! Click on "Login" in the header, then select "Create Account" or "Register". Fill in your name, email, phone number, and create a password. You'll receive a verification email. Once verified, you can start shopping and track your orders easily.

Click on "Login" and then "Forgot Password". Enter your registered email address, and we'll send you a password reset link. The link will be valid for 60 minutes. If you don't receive the email, check your spam folder or contact us for assistance.

We're here to help! You can reach us through:

• Contact Form: Visit our contact page
• Email: Check the contact information on our website
• Phone: Available during business hours

Our support team typically responds within 24 hours. For urgent matters, please call us directly.

Yes! Log into your account and go to "Profile" or "My Account" section. You can update your name, email, phone number, and delivery addresses. To change your password, use the "Change Password" option in your account settings.